What is Dragon Nest SEA all about?
Hailed as the next-gen action RPG (known as MO Action in Korea), Dragon Nest is designed to keep you at the edge of your seat with its dynamic game play and visually arresting graphics. But hey, don’t just take our word for it. Try it now and experience it for yourself!
How do I create a Dragon Nest account?
Existing Cherry Credits account holders may simply login to the game with their Default Game ID and Cherry Exchange password.
If you are not an existing Cherry Credits account holder, please sign up an account for free!
I tried running the game, but why do I keep seeing the “Unable to connect to server” message?
If you are encountering this problem, the game service may be under maintenance. Please stay tuned to our website for the latest maintenance notices and patch timings.
I am certain that my login ID and password are correct, but why am I receiving "Character not allowed" error message?
Your Game ID or password probably contains special characters or symbols such as '@', '#', '$' etc. You will need to change your password in Cherry Exchange to exclude the special characters.
If you are unable to login using your Game ID, please use your registered Cherry Account email address.
How do I identify GMs (Game Masters) in the game?
GMs can be identified by the “GM” prefix in their names and their trademark winged headgear. There is also an official Dragon Nest SEA Game Master List.
Is Dragon Nest Free to Play? Will it stay free to play?
Yes! Dragon Nest is a free-to-play game. Dragon Nest makes money through selling Cash items in the game’s Cash Shop. Players are not obligated to buy these items but many opt to do so as they add another element of fun to the game.
Can everyone access and play Dragon Nest SEA?
Yes, everyone can access and play Dragon Nest SEA as long as you have a Cherry Credits account.
Unfortunately, if you happen to be living in a country which is out of our service region, you will not be able to access our service.
There are several versions of Dragon Nest. Besides our service in Singapore and Malaysia, the developer, EYEDENTITY Games, has also licensed out Dragon Nest in South Korea, China, Taiwan, Japan, Canada, North America, Australia, and Thailand. To protect the licensees’ interests, users from the aforementioned licensed regions are blocked from playing our Dragon Nest service.
Where can I download the game?
You may download the Dragon Nest full client from the download page.
Where and how can I get a job?
Players choose their class (i.e. Warrior, Archer, Sorceress or Cleric) when creating character. At level 15, you will be able to do your job advancement for the class you have selected.
How do I delete my character?
To delete a character, select the character you wish to delete in the character selection page after login.
How do I take a screenshot?
Press “Print Screen” key on the keyboard to take screenshot in game. The image will be saved in the default folder: “My Documents/DragonNest/Screenshot”. The capture folder will not be created until you take your first image.
Why do I receive a warning message "Recipient unable to receive item in your gift card. Continue gifting"?Players will receive this message when they try to gift an Adventurer Bag (30-slot) / Storage Expansion (30-slot) to another player. Players without a minimum of 30 locked slots in their inventory or storage will not be able to use the gift which they received. The same goes for Adventurer Bag (5-slot) / Storage Expansion (5-slot). Players looking to gift such items are strongly advised to double-check with their intended recipients first, prior to actual gifting
Account / Personal Info
Why do I have to completely fill in my account info?
A completed account will entitle you to our full customer service support and account support tools when you encounter problems with your account. A completed account would also allow you to fund your account with Cherry Credits (CC) which will be required if you would like to use the in-game Cash Shop to purchase items.
How do I know if my account is a completed account?
You would have entered information such as your full name, your date of birth, a 6-digit security PIN, a default game login ID and a set of secret question and answer if your account is completed.
To check, you may login to https://exchange.cherrycredits.com. If your account is not completed, you will be prompted to input the above mentioned information.
How do I protect my ID and password?
Do NOT share your account information with anyone. Do NOT download any illegal software, or play on a computer that might already have illegal software installed. Do NOT give away your account information to ANYONE who claimed as GM or admin, our GM and administrators will NEVER ask for your password.DO check your computer for keyloggers/viruses with anti-virus software regularly.
I have forgotten the secondary password which I have set in-game. How can I reset or retrieve it?
If you have forgotten your secondary password created in-game, you can only reset it by contacting Cherry Messenger. Please provide your login User ID, email address and one of your character’s nickname. The Cherry Admins will take 2-3 business working days to respond.
Do not share your account. The Cherry Admins will not ask for your password!
Applicable for DN Points and Coupon Code Redemption
How do I redeem my DN Points or Coupon Code items?
If you have received a Dragon Nest SEA redemption code for DN Points or in-game items, you may redeem them by following these simple steps:
Step 1. Enter the Cash Shop and select ‘Enter Coupon’ to key in your redemption code.
Step 2. Your Gift item(s) will appear in your Gift Box. Select ‘Receive Gift’ to place item(s) in your inventory.
Step 3. Exit the Cash Shop and press ‘I’ to open your inventory. Select the ‘CC’ tab and right-click on the gift card to redeem your Gift.