FAQS

    General

    1. What is Dragon Nest SEA all about?

      Hailed as the next-gen action RPG (known as MO Action in Korea), Dragon Nest is designed to keep you at the edge of your seat with its dynamic game play and visually arresting graphics. But hey, don’t just take our word for it. Try it now and experience it for yourself!

    2. How do I create a Dragon Nest account?

      Existing Cherry Credits account holders may simply login to the game with their Default Game ID and Cherry Exchange password.

      If you are not an existing Cherry Credits account holder, please sign up an account for free!

    3. I tried running the game, but why do I keep seeing the “Unable to connect to server” message?

      If you are encountering this problem, the game service may be under maintenance. Please stay tuned to our website for the latest maintenance notices and patch timings.

    4. I am certain that my login ID and password are correct, but why am I receiving "Character not allowed" error message?

      Your Game ID or password probably contains special characters or symbols such as '@', '#', '$' etc. You will need to change your password in Cherry Exchange to exclude the special characters.

      If you are unable to login using your Game ID, please use your registered Cherry Account email address.

    5. How do I identify GMs (Game Masters) in the game?

      GMs can be identified by the “GM” prefix in their names and their trademark winged headgear. There is also an official Dragon Nest SEA Game Master List.

    6. Is Dragon Nest Free to Play? Will it stay free to play?

      Yes! Dragon Nest is a free-to-play game. Dragon Nest makes money through selling Cash items in the game’s Cash Shop. Players are not obligated to buy these items but many opt to do so as they add another element of fun to the game.

    7. Can everyone access and play Dragon Nest SEA?

      Yes, everyone can access and play Dragon Nest SEA as long as you have a Cherry Credits account.

      Unfortunately, if you happen to be living in a country which is out of our service region, you will not be able to access our service.

      There are several versions of Dragon Nest. Besides our service in Singapore and Malaysia, the developer, EYEDENTITY Games, has also licensed out Dragon Nest in South Korea, China, Taiwan, Japan, Canada, North America, Australia, and Thailand. To protect the licensees’ interests, users from the aforementioned licensed regions are blocked from playing our Dragon Nest service.

    8. Where can I download the game?

      You may download the Dragon Nest full client from the download page.

    Game Play

    1. Where and how can I get a job?

      Players choose their class (i.e. Warrior, Archer, Sorceress or Cleric) when creating character. At level 15, you will be able to do your job advancement for the class you have selected.

    2. How do I delete my character?

      To delete a character, select the character you wish to delete in the character selection page after login.

    3. How do I take a screenshot?

      Press “Print Screen” key on the keyboard to take screenshot in game. The image will be saved in the default folder: “My Documents/DragonNest/Screenshot”. The capture folder will not be created until you take your first image.

    4. Why do I receive a warning message "Recipient unable to receive item in your gift card. Continue gifting"?

      Players will receive this message when they try to gift an Adventurer Bag (30-slot) / Storage Expansion (30-slot) to another player. Players without a minimum of 30 locked slots in their inventory or storage will not be able to use the gift which they received. The same goes for Adventurer Bag (5-slot) / Storage Expansion (5-slot). Players looking to gift such items are strongly advised to double-check with their intended recipients first, prior to actual gifting

    Account / Personal Info

    1. Why do I have to completely fill in my account info?

      A completed account will entitle you to our full customer service support and account support tools when you encounter problems with your account. A completed account would also allow you to fund your account with Cherry Credits (CC) which will be required if you would like to use the in-game Cash Shop to purchase items.

    2. How do I know if my account is a completed account?

      You would have entered information such as your full name, your date of birth, a 6-digit security PIN, a default game login ID and a set of secret question and answer if your account is completed.

      To check, you may login to https://exchange.cherrycredits.com. If your account is not completed, you will be prompted to input the above mentioned information.

    3. How do I protect my ID and password?

      Do NOT share your account information with anyone. Do NOT download any illegal software, or play on a computer that might already have illegal software installed. Do NOT give away your account information to ANYONE who claimed as GM or admin, our GM and administrators will NEVER ask for your password.DO check your computer for keyloggers/viruses with anti-virus software regularly.

    4. I have forgotten the secondary password which I have set in-game. How can I reset or retrieve it?

      If you have forgotten your secondary password created in-game, you can only reset it by contacting Cherry Messenger. Please provide your login User ID, email address and one of your character’s nickname. The Cherry Admins will take 2-3 business working days to respond.

      Do not share your account. The Cherry Admins will not ask for your password!

    Applicable for DN Points and Coupon Code Redemption

    How do I redeem my DN Points or Coupon Code items?

    If you have received a Dragon Nest SEA redemption code for DN Points or in-game items, you may redeem them by following these simple steps:

    step 1
    Step 1. Enter the Cash Shop and select ‘Enter Coupon’ to key in your redemption code.
    step 2
    Step 2. Your Gift item(s) will appear in your Gift Box. Select ‘Receive Gift’ to place item(s) in your inventory.
    step 3
    Step 3. Exit the Cash Shop and press ‘I’ to open your inventory. Select the ‘CC’ tab and right-click on the gift card to redeem your Gift.

    Game Abuse Policy

    Game Abuse Policy

    The Game Abuse Policy is effective as of 16th August 2011.
    Users found violating the policies will be penalised in accordance to the violation.

    All penalties stated are the possible actions taken upon your account and characters based on the intention of your actions if you are caught performing or attempting to perform the following offences.

    All reports and observations will be thoroughly investigated by a Game Master.

    Definitions and Disclaimers

    1. When an account is banned, players will not be able to access his/her Dragon Nest Game Account. Players will still be able to access his/her Cherry Account and other CC supported games.
    2. Permanent Account Ban refers to an indefinite suspension of the player’s account. Player will not be able to access his/her account. Permanent Account Ban may be imposed at the Game Master’s discretion depending on the severity of the offence committed.
    3. Mandatory Inventory Wipe refers to wiping of all characters' items, in game currency and storage within the same Dragon Nest Game Account across all servers unless stated otherwise.
    4. All GM decisions are final in the game.
    5. Appeals will not be entertained.
    6. Items and in game currencies once removed will not be reinstated or refunded under any circumstances.
    7. All Cash Items with expiry duration will not be refunded when the game account is banned for violating the game abuse policy.

    Duping and Exploiting Bugs

    Violation Offense
    1st 2nd
    Duping/Exploiting Bugs
    Duplicating an Item by exploiting in-game bugs. Seven (7) days Game Account Ban & Mandatory Inventory Wipe Permanent Game Account Ban along with all accounts related to that I.P.
    Related account (Duped/bugged item passed through account)
    Exploiting any bug in Dragon Nest to gain unfair advantage in the game.
    Communicating the existence of any such bug (either directly or through the public posting) to any other user of the Service.
    Communicating the existence of any such bug (either directly or through the public posting) to any other user of the Service.

    Hack/Cheat

    Violation Offense
    1st 2nd
    Hack/Cheat
    Engage in or promote or encourage any illegal activity including hacking, cracking or distribution of counterfeit software. Fourteen (14) days Game Account Ban

    Mandatory Inventory Wipe for all characters.    		 Permanent Game Account Ban
    Use or distribute 'auto' software programs, 'macro' software programs or other 'cheat utility' software program or applications.
    Partying with characters using or distributing hack/cheat programs
    Advertising websites that contain hacking/cheating programs and procedures, Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft
    Scamming another character of items by means of a trick
    Violating the privacy of any account, performing abuse and/or theft on others’ account(s)

    PVP Unfair Gameplay

    Violation Offense
    1st 2nd
    Hack/Cheat
    Engage in or promote or encourage any illegal activity including hacking, cracking or distribution of counterfeit software. Fourteen (14) days Game Account Ban

    Mandatory Inventory Wipe for all characters.     		Permanent Game Account Ban
    Use or 'cheat utility' software program or applications.
    Partying with characters using or distributing hack/cheat programs
    Advertising websites that contain hacking/cheating programs and procedures, Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft
    Exploiting Bugs
    Exploiting any bug in Dragon Nest to gain unfair advantage in the game. 
    Communicating the existence of any such bug (either directly or through the public posting) to any other user of the Service.     		Seven (7) days Game Account Ban & Mandatory Inventory Wipe Permanent Game Account Ban along with all accounts related to that I.P.
    Botting/Macro
    Use of 'auto' software programs, 'macro' software programs or executing actions in-game without human interaction (e.g. keyboard jamming). One (1) day Account Ban Two (2) days Account Ban 
    Colosseum EXP and Rank Reset
    Leeching/Rank Boosting
    Leeching other players by not contributing to the game or no character movements for a prolonged period of time. One (1) day Account Ban Two (2) days Account Ban 
    Colosseum EXP and Rank Reset
    Rank boosting or farming, gaining EXP through unorthodox means not intended by the nature of PVP

    Account and Item Sharing/Trading

    Shanda Games does not endorse selling or trading of accounts.
    Players engaged in such activities responsible for any risk involved. All emails to Game Masters concerning Account and Item Sharing / Trading will be disregarded.

    Violation Offense
    1st 2nd
    Account and Item Sharing/Trading
    Intention to execute cash transactions for items and similar trades. Fourteen (14) days Game Account Ban

    Mandatory Inventory Wipe for all characters.     		Permanent Game Account Ban

    Mandatory Inventory Wipe for all characters.
    Intention to conduct illegal trading and transfer of account/s. Advertisement of intent to or commission of the act of buying, selling, trading or sharing, or transferring any access to your account, character/s or item/s.

    Chat/Communication

    Violation Offense
    1st 2nd
    Chat / Communication
    Flooding/Spamming - Disrupt the flow of chat in chat rooms with vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting [all caps] in an attempt to disturb other users, spamming or flooding [posting repetitive text]. 1 (One) In game warning/Removed/ disconnected from Game Two (2) day Game account ban
    Causing disruption of Official In-Game Events by harassing participants and event facilitators
    Attempting to go around the profanity filter by using special characters and alternating letter types.
    Harassing GM's or other Staff of Shanda Games.

    Communicating with in-game GM using rude language or spam messages.     		Five (5) day Game account ban
    Transmit or facilitate distribution of Content that is harmful, abusive, racially or ethnically offensive, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy or publicity rights, or in a reasonable person's view, objectionable. Five (5) day Game account ban

    Harassment

    Violation Offense
    1st 2nd
    Harassment
    Spreading of false rumors about the Game, the Company and other players (Subject to Interpretation) 1 (One) In game warning/ Removed/ disconnected from Game 1 (One) In game warning/ Removed/ disconnected from Game
    Improper use of game support or make false reports to Shanda Games. Three (3) day Game account ban
    Guilds are created with racist, sexist, anti-religion, anti-ethnic, or other hate mongering philosophies or purpose Guild Name will be changed at GMs discretion. Guild may be disbanded.
    Harass, threaten abuse, disparage libel, slander, embarrass, or do anything else to another Member, guest or Shanda Game employee. Permanent Game Account Ban
    Player will be reported to local legal authorities.

    Inappropriate Names

    Violation Offense
    1st 2nd
    Inappropriate Names
    Sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethically offensive language vulgarity. Fourteen (14) days Game Account Ban

    Nickname of the player's character will be changed at the GM's discretion.    		 If player continues to create multiple accounts with inappropriate Names, the player’s game account will be banned permanently.
    Impersonate Game Master, indicate that you are a Shanda Games employee or a representative of Shanda Games, or attempt to mislead Members or guests by indicating that you represent Shanda Games or any of Shanda Games licensors or affiliates.
    Impersonation of a well-known or popular/guild for malicious purpose.
    Names in violation of intellectual property rights Names that associate with trademark, copyright or any propriety rights. Nickname of the player’s character will be changed at the GM’s discretion.
    Use of celebrities' or media personalities' names.
    Use of special characters in name.
    * Users with inappropriate nicknames may not be able to receive in-game event rewards subjected to Game Master’s discretion.

    Other Offenses

    Violation Offense
    1st 2nd
    Chat / Communication
    In-game advertising of unapproved marketing purposes.

    Post messages for any purpose other than personal communication, including, without limitation, advertising, promotional materials, chain letters, pyramid schemes, or make any commercial use of our Service.

    Example: 20% OFF CC CARDS! Authorized retailer. 100% trustworthy. PM or contact me at 91234567 now!.     		Three (3) day Account Ban Seven (7) day Account Ban

    Permanent Game Account Ban if Account is soley or persistently used for advertising purposes.
    Fraudulent purchases of in-game items using CC.

    If player is found to have fraudulently purchased CC directly and/or indirectly and spent it on Dragon Nest.     		Permanent Game Account Ban. Mandatory Game Account inventory wipe.

    Player will be reported to local legal authorities.

    Report Abuse

    To report any hacking activities plese visit the following url:
    http://dn.cherrycredits.com/abuse-report

    Cherry Messenger

    What is Cherry Messenger?

    Cherry Messenger (CM) is a one-stop destination for Cherry Users that provides online support for all of our products and services.

    How to login to and use Cherry Messenger to contact Customer Service Support?

    1. 1) Login to your Cherry Account via https://exchange.cherrycredits.com/
    2. 2) Select ‘Cherry Messenger’ from the Navigation Menu on the left side.
    3. 3) Click on the red ‘Request for help’ button located above your messages.
    4. 4) Type in keywords that sum up the issues you encountered and hit ‘Search’.
    5. 5) If the list of FAQs shown does not address your issue, click ‘Continue to Ticket Creation’.
    6. 6) This is the CM Ticket Submission screen. Fill up the form accordingly to send us a ticket.
    7. 7) The 1st field under ‘Topic’ should be filed according to the category your issue falls under.
    8. 8) The 2nd field should be filled according to the nature of the issue.
    9. 9) You may also attach and send files with your ticket (Eg; Screenshots, Dump Files, Etc.)
    10. 10) Once you have reviewed your ticket and confirmed it, hit the ‘Submit’ button.
    11. 11) Upon submission, your CM will be updated accordingly and you can review its status.
    12. 12) You may also include additional info or attachments to your ticket at any time.

    *If you are unable to access your Cherry Account, please direct your enquiries via email to gardener@cherrycredits.com instead.

    Kindly allow approximately 2 business days for a response via either Cherry Messenger or E-mail.
    Categorizing your enquiry properly will help expedite a response from us during times of high volume online traffic.