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General

  1. What is Dragon Nest SEA all about?

    Hailed as the next-gen action RPG (known as MO Action in Korea), Dragon Nest is designed to keep you at the edge of your seat with its dynamic game play and visually arresting graphics. But hey, don’t just take our word for it. Try it now and experience it for yourself!

  2. How do I create a Dragon Nest account?

    Existing Cherry Account holders may simply login to the game with their Default Game ID and Cherry Exchange password.

    If you are not an existing Cherry Account holder, please sign up an account for free!

  3. I tried running the game, but why do I keep seeing the “Unable to connect to server” message?

    If you are encountering this problem, the game service may be under maintenance. Please stay tuned to our website for the latest maintenance notices and patch timings.

  4. I am certain that my login ID and password are correct, but why am I receiving "Character not allowed" error message?

    Your Game ID or password probably contains special characters or symbols such as "@", "#", "$" etc. You will need to change your password in Cherry Exchange to exclude the special characters.

    If you are unable to login using your Game ID, please use your registered Cherry Account email address.

  5. How do I identify GMs (Game Masters) in the game?

    GMs can be identified by the “GM” prefix in their names and their trademark winged headgear. There is also an official Dragon Nest SEA Game Master List.

  6. Is Dragon Nest Free to Play? Will it stay free to play?

    Yes! Dragon Nest is a free-to-play game. Dragon Nest makes money through selling Cash items in the game’s Cash Shop. Players are not obligated to buy these items but many opt to do so as they add another element of fun to the game.

  7. Can everyone access and play Dragon Nest SEA?

    Yes, everyone can access and play Dragon Nest SEA as long as you have a Cherry Account.

    Unfortunately, if you happen to be living in a country which is out of our service region, you will not be able to access our service.

    There are several versions of Dragon Nest. Besides our service in Singapore and Malaysia, the developer, EYEDENTITY Games, has also licensed out Dragon Nest in South Korea, China, Taiwan, Japan, Canada, North America, Australia, and Thailand. To protect the licensees’ interests, users from the aforementioned licensed regions are blocked from playing our Dragon Nest service.

  8. Where can I download the game?

    You may download the Dragon Nest full client from the download page.

Game Play

  1. Where and how can I get a job?

    Players choose their class (i.e. Warrior, Archer, Sorceress or Cleric) when creating character. At level 15, you will be able to do your job advancement for the class you have selected.

  2. How do I delete my character?

    To delete a character, select the character you wish to delete in the character selection page after login.

  3. How do I take a screenshot?

    Press “Print Screen” key on the keyboard to take screenshot in game. The image will be saved in the default folder: “My Documents/DragonNest/Screenshot”. The capture folder will not be created until you take your first image.

  4. Why do I receive a warning message "Recipient unable to receive item in your gift card. Continue gifting"?

    Players will receive this message when they try to gift an Adventurer Bag (30-slot) / Storage Expansion (30-slot) to another player. Players without a minimum of 30 locked slots in their inventory or storage will not be able to use the gift which they received. The same goes for Adventurer Bag (5-slot) / Storage Expansion (5-slot). Players looking to gift such items are strongly advised to double-check with their intended recipients first, prior to actual gifting

Account / Personal Info

  1. Why do I have to completely fill in my account info?

    A completed account will entitle you to our full customer service support and account support tools when you encounter problems with your account. A completed account would also allow you to fund your account with Cherry Credits (CC) which will be required if you would like to use the in-game Cash Shop to purchase items.

  2. How do I know if my account is a completed account?

    You would have entered information such as your full name, your date of birth, a 6-digit security PIN, a default game login ID and a set of secret question and answer if your account is completed.

    To check, you may login to https://exchange.cherrycredits.com. If your account is not completed, you will be prompted to input the above mentioned information.

  3. How do I protect my ID and password?

    Do NOT share your account information with anyone. Do NOT download any illegal software, or play on a computer that might already have illegal software installed. Do NOT give away your account information to ANYONE who claimed as GM or admin, our GM and administrators will NEVER ask for your password.DO check your computer for keyloggers/viruses with anti-virus software regularly.

  4. I have forgotten the secondary password which I have set in-game. How can I reset or retrieve it?

    If you have forgotten your secondary password created in-game, you can only reset it by contacting Cherry Messenger. Please provide your login User ID, email address and one of your character’s nickname. The Cherry Admins will take 2-3 business working days to respond.

    Do not share your account. The Cherry Admins will not ask for your password!

Applicable for DN Points and Coupon Code Redemption

How do I redeem my DN Points or Coupon Code items?

If you have received a Dragon Nest SEA redemption code for DN Points or in-game items, you may redeem them by following these simple steps:

step 1
Step 1. Enter the Cash Shop and select ‘Enter Coupon’ to key in your redemption code.
step 2
Step 2. Your Gift item(s) will appear in your Gift Box. Select ‘Receive Gift’ to place item(s) in your inventory.
step 3
Step 3. Exit the Cash Shop and press ‘I’ to open your inventory. Select the ‘CC’ tab and right-click on the gift card to redeem your Gift.

Game Abuse Policy

The Game Abuse Policy is effective as of 16th August 2011.
Users found violating the policies will be penalised in accordance to the violation.

All penalties stated are the possible actions taken upon your account and characters based on the intention of your actions if you are caught performing or attempting to perform the following offences.

All reports and observations will be thoroughly investigated by a Game Master.

Definitions and Disclaimers

  1. When an account is banned, players will not be able to access his/her Dragon Nest Game Account. Players will still be able to access his/her Cherry Account and other CC supported games.
  2. Permanent Account Ban refers to an indefinite suspension of the player’s account. Player will not be able to access his/her account. Permanent Account Ban may be imposed at the Game Master’s discretion depending on the severity of the offence committed.
  3. Mandatory Inventory Wipe refers to wiping of all characters" items, in game currency and storage within the same Dragon Nest Game Account across all servers unless stated otherwise.
  4. All GM decisions are final in the game.
  5. Appeals will not be entertained.
  6. Items and in game currencies once removed will not be reinstated or refunded under any circumstances.
  7. All Cash Items with expiry duration will not be refunded when the game account is temporarily suspended for investigations or banned for violating the Game Abuse Policy.
  8. All game characters and items are the properties of Shanda Games and EYEdentity Games.

Duping and Exploiting Bugs

Ref No. Violation Offense
1st 2nd 3rd
Duping/Exploiting Bugs
DN-DUP-01 Duplicating an Item by exploiting in-game bugs or through illegal means Fourteen (14) days Game Account Ban

Mandatory Inventory Wipe for all characters.
Fourteen (14) days Game Account Ban & Inventory Wipe 

Top up 50,000 CC to release account.
Permanent Game Account Ban
DN-DUP-02 Related account (Duped/bugged item passed through another account)
DN-DUP-03 Exploiting any bug in Dragon Nest to gain unfair advantage in the game.
Communicating the existence of any such bug (either directly or through the public posting) to any other user of the Service.
DN-DUP-04 Communicating the existence of any such bug (either directly or through the public posting) to any other user of the Service.

Hack/Cheat

Ref No. Violation Offense
1st 2nd 3rd
Hack/Cheat
DN-CHT-01 Engage in or promote or encourage any illegal activity including hacking, cracking or distribution of counterfeit software. Fourteen (14) days Game Account Ban

Mandatory Inventory Wipe for all characters.
Fourteen (14) days Game Account Ban & Inventory Wipe

Top up 50,000 CC to release account.
Permanent Game Account Ban
DN-CHT-02 Use or distribute 'auto' software programs, 'macro' software programs or other 'cheat utility' software program or applications.
DN-CHT-03 Partying with characters using or distributing hack/cheat programs
DN-CHT-04 Advertising websites that contain hacking/cheating programs and procedures, Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft
DN-CHT-05 Violating the privacy of any account, performing abuse and/or theft on others’ account(s)
DN-CHT-06 Engage in or promote or encourage any modification, adaptation, translation or any derivative works based upon the game client.
DN-CHT-07 Scamming another character of items by means of a trick Fourteen (14) days Game Account Ban & Inventory Wipe

Top up 50,000 CC to release account.
Permanent Game Account Ban
DN-CHT-08 Engage in or promote or encourage any reverse engineering, decompiling, disassembling or otherwise attempting to discover the source code of the game client. Permanent Game Account Ban. Mandatory Game Account inventory wipe.

Player will be reported to local legal authorities.

PVP Unfair Gameplay

Ref No. Violation Offense
1st 2nd 3rd
Hack/Cheat
DN-PVP-01 Engage in or promote or encourage any illegal activity including hacking, cracking or distribution of counterfeit software. Fourteen (14) days Game Account Ban

Mandatory Inventory Wipe for all characters.
Fourteen (14) days Game Account Ban & Inventory Wipe 

Top up 50,000 CC to release account.
Permanent Game Account Ban
DN-PVP-02 Use or "cheat utility" software program or applications.
DN-PVP-03 Partying with characters using or distributing hack/cheat programs
DN-PVP-04 Advertising websites that contain hacking/cheating programs and procedures, Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft
Exploiting Bugs
DN-PVP-05 Exploiting any bug in Dragon Nest to gain unfair advantage in the game. 
Communicating the existence of any such bug (either directly or through the public posting) to any other user of the Service.
Fourteen (14) days Game Account Ban

Mandatory Inventory Wipe for all characters.
Fourteen (14) days Game Account Ban & Inventory Wipe 

Top up 50,000 CC to release account.
Permanent Game Account Ban
Botting/Macro
DN-PVP-06 Use of "auto" software programs, "macro" software programs or executing actions in-game without human interaction (e.g. keyboard jamming). One (1) day Account Ban Two (2) days Account Ban 
Colosseum EXP and Rank Reset
Fourteen (14) days Game Account Ban & Inventory Wipe 

Top up 50,000 CC to release account.
Leeching/Rank Boosting
DN-PVP-07 Leeching other players by not contributing to the game or no character movements for a prolonged period of time. One (1) day Account Ban Two (2) days Account Ban 
Colosseum EXP and Rank Reset
Fourteen (14) days Game Account Ban & Inventory Wipe 

Top up 50,000 CC to release account.
DN-PVP-08 Rank boosting or farming, gaining EXP through unorthodox means not intended by the nature of PVP

Account and Item Trading

Shanda Games does not endorse selling or trading of accounts. All game characters and items are owned by Shanda Games and EYEdentity Games.
Players engaged in such activities responsible for any risk involved. All emails to Game Masters concerning Account and Item Trading will be disregarded.

Ref No. Violation Offense
1st 2nd 3rd
Account and Item Trading
DN-TRD-01 Intention and/or action to execute monetary transactions for in-game items, vice-versa and similar trades outside of the current Trading House.

Examples:
  1. Selling gold for CC or real cash.
  2. Selling cash costumes. Pay 50% deposit first.
Permanent suspension of Game Account until player resolves the issue with Cherry Credits.

A penalization of 150% in monetary value will be imposed for gold bought or sold illegally, along with an additional administration fee of USD $15

Alternatively, user can choose to opt for Inventory Wipe for all characters.
Permanent suspension of Game Account until player resolves the issue with Cherry Credits

A penalization of 150% in monetary value will be imposed for gold bought or sold illegally, along with an additional administration fee of USD $15

Mandatory Inventory Wipe for all characters.
Permanent Game Account Ban
DN-TRD-02 Intention and/or action to conduct illegal buying, selling or trading of account/s.
DN-TRD-03 Offering monetary services to babysit, power level, or pilot game character/s that requires direct access to the recipient’s account/s.

Chat/Communication

Ref No. Violation Offense
1st 2nd 3rd
Chat / Communication
DN-COM-01 Flooding/Spamming - Disrupt the flow of chat in chat rooms with vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting [all caps] in an attempt to disturb other users, spamming or flooding [posting repetitive text]. 1 (One) In game warning/Removed/ disconnected from Game Five (5) day Game account ban Fourteen (14) days Game Account Ban.

Top up 20,000 CC to release account.
DN-COM-02 Causing disruption of Official In-Game Events by harassing participants and event facilitators
DN-COM-03 Attempting to go around the profanity filter by using special characters and alternating letter types.
DN-COM-04 Harassing GM"s or other Staff of Shanda Games.

Communicating with in-game GM using rude language or spam messages.
Permanent Game Account Ban
DN-COM-05 Transmit or facilitate distribution of Content that is harmful, abusive, racially or ethnically offensive, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy or publicity rights, or in a reasonable person"s view, objectionable.

Harassment

Ref No. Violation Offense
1st 2nd 3rd
Harassment
DN-HRS-01 Spreading of false rumors about the Game, the Company and other players (Subject to Interpretation) 1 (One) In game verbal warning

User will be disconnected from Game
Three (3) days Game account ban Seven (7) days Game account ban
DN-HRS-02 Improper use of game support or make false reports to Shanda Games.
DN-HRS-03 Guilds are created with racist, sexist, anti-religion, anti-ethnic, or other hate mongering philosophies or purpose Guild Name will be changed at GMs discretion. Guild may be disbanded.
DN-HRS-04 Harass, threaten abuse, disparage libel, slander, embarrass, or do anything else to another Member, guest or Shanda Game employee. Permanent Game Account Ban
Player will be reported to local legal authorities.

Inappropriate Names

Ref No. Violation Offense
1st 2nd 3rd
Inappropriate Names
DN-INP-01 Sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethically offensive language vulgarity. Seven (7) days Game Account Ban

Nickname of the player's character will be changed at the GM's discretion.
Fourteen (14) days Game Account Ban & Nickname of the player's character will be changed at the GM's discretion.

Top up 20,000 CC to release account.
Permanent days Game Account Ban
DN-INP-02 Impersonate Game Master, indicate that you are a Shanda Games employee or a representative of Shanda Games, or attempt to mislead Members or guests by indicating that you represent Shanda Games or any of Shanda Games licensors or affiliates.
DN-INP-03 Impersonation of a well-known or popular/guild for malicious purpose.
DN-INP-04 Names in violation of intellectual property rights Names that associate with trademark, copyright or any propriety rights. Nickname of the player’s character will be changed at the GM’s discretion. If player continues to create multiple characters with inappropriate Names, the player’s game account will be banned permanently.
DN-INP-05 Use of celebrities" or media personalities" names.
DN-INP-06 Use of special characters in name.
* Users with inappropriate nicknames may not be able to receive in-game event rewards subjected to Game Master’s discretion.

Other Offenses

Ref No. Violation Offense
1st 2nd 3rd
Chat / Communication
DN-OTH-01 In-game advertising of unapproved marketing purposes.

Post messages for any purpose other than personal communication, including, without limitation, advertising, promotional materials, chain letters, pyramid schemes, or make any commercial use of our Service.

Example: 20% OFF CC CARDS! Authorized retailer. 100% trustworthy. PM or contact me at 91234567 now!.
Three (3) day Account Ban

Permanent Game Account Ban if Account is solely or persistently used for advertising purposes.
Seven (7) day Account Ban Permanent Game Account Ban
DN-OTH-02 Fraudulent purchases of in-game items using CC.

If player is found to have fraudulently purchased CC directly and/or indirectly and spent it on Dragon Nest.
Permanent Game Account Ban. Mandatory Game Account inventory wipe.

Player will be reported to local legal authorities.

Report Abuse

To report any hacking activities plese visit the following url:
http://dn.cherrycredits.com/abuse-report

Video Policy

You may use our Dragon Nest game content in the form of video captures to produce videos or live streams for use on your website or streaming services such as YouTube or Twitch. However you may not extract the Dragon Nest game client to retrieve certain assets for your video production (e.g. specific music or data files), or modify the game client to show content that do not officially exist in the game – this is a violation of the Game Abuse Policy.

You may participate in the YouTube Partner program or other similar programs that includes advertisements in your videos or live streams for monetization. However, all videos and live streams must be non-commercial and accessible to all for free. You or the hosting website must not charge anyone to view or access the content.

If you are using any audio content that does not belong to Dragon Nest, please seek the necessary permissions from the respective owners.

Please also ensure that your videos or live stream are in compliance with all applicable laws, rules and regulations.

Cherry Messenger

What is Cherry Messenger?

Cherry Messenger (CM) is a one-stop destination for Cherry Users that provides online support for all of our products and services.

How to login to and use Cherry Messenger to contact Customer Service Support?

  1. 1) Login to your Cherry Account via https://exchange.cherrycredits.com/
  2. 2) Select 'Messenger' from the Navigation Menu on the left side.
  3. 3) Click on the 'Create' button located above your messages.
  4. 4) This is the CM Ticket Submission screen. Fill up the form accordingly to send us a ticket.
  5. 5) The 1st field under 'Topic' should be filed according to the category your issue falls under.
  6. 6) The 2nd field should be filled according to the nature of the issue.
  7. 7) You may also attach and send files with your ticket (Eg; Screenshots, Dump Files, Etc.)
  8. 8) Once you have reviewed your ticket and confirmed it, hit the 'Submit' button.
  9. 9) Upon submission, your CM will be updated accordingly and you can review its status.
  10. 10) You may also include additional info or attachments to your ticket at any time.

*If you are unable to access your Cherry Account, please direct your enquiries via email to gardener@cherrycredits.com instead.

Kindly allow approximately 2 business days for a response via either Cherry Messenger or E-mail.
Categorizing your enquiry properly will help expedite a response from us during times of high volume online traffic.

End User License Agreement

Download and Software License Terms 
Some Content provided by Shanda Games International Pte. Ltd. ("Shanda") may require you to download software from Shanda or its affiliated partners onto your computer ("Software"). The right to use the Software is subject to these Terms and Service and EULA

NEITHER SHANDA NOR ITS AFFLIATE AND PARTNERS HAVE ANY LIABILITY OF ANY KIND OR NATURE IN CONNECTION WITH YOUR USE OF THE SOFTWARE (INCLUDING LIABILITY FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OR DAMAGE TO YOUR COMPUTER HARDWARE OR SOFTWARE), AND THE ENTIRE RISK OF USE (INCLUDING, WITHOUT LIMITATION, ANY DAMAGE TO YOUR COMPUTER HARDWARE OR SOFTWARE) RESIDES WITH YOU.

Shanda and/or its affiliated partners and licensors retain exclusive right, title and interest (including all intellectual property rights) in and to the Software, copies thereof, and all error corrections, bug-fixes, patches, updates, derivative works, improvements, modifications thereto (whether made by Shanda, its licensors, you, or otherwise) for the Content(s).

Subject to your compliance with the terms of this Agreement, you are granted limited, non-exclusive license to use the Software solely for the following purposes:

(a) General Use. You may Use a copy of the Software on your compatible Computers exclusively for non-commercial entertainment purpose only, and solely as allowed by the Software functionality.

(b) No Modification. You must not modify, adapt, translate or create derivative works based upon the Software. You must not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software except to the extent you may be expressly permitted to decompile under applicable law, only if it is essential to do so in order to achieve operability of the Software with another software program, and you have first requested Shanda to provide the information necessary to achieve such operability and Licensor has not made such information available. Shanda has the right to impose reasonable conditions and to request a reasonable fee before providing such information. Any such information supplied by Shanda and any information obtained by you by such permitted decompilation may only be used by you for the purpose described herein and may not be disclosed to any third party or used to create any software which is substantially similar to the expression of the Software.

(c) Proprietary Notices. You will not alter or remove any copyright, trademark, patent or other protective notices contained in or on the Software.

(d) Interference with Certain Features. You will not modify, circumvent, impair or otherwise interfere with the (a) Security Measures (as defined below), or (b) features of the Software that (i) enforce license restrictions or limits, or (ii) that report technical or statistical information regarding the Software or its use.

(e) Use of Third Party Software. Shanda may, from time to time, provide you with, or give you express permission to use, third party software applications specifically developed for use with the Software. You agree not to use software applications developed by third parties for use with the Software, unless the application is one (i) that Shanda has expressly given you permission to use, or (ii) that the Shanda (or its agent) has otherwise provided to you for use with the Software.

4. NO WARRANTY. THE SOFTWARE IS BEING DELIVERED TO YOU "AS IS" AND SHANDA MAKES NO WARRANTY AS TO ITS USE OR PERFORMANCE. SHANDA PROVIDES NO TECHNICAL SUPPORT, WARRANTIES OR REMEDIES FOR THE SOFTWARE. SHANDA AND ITS SUPPLIERS DO NOT AND CANNOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE SOFTWARE. EXCEPT FOR ANY WARRANTY, CONDITION, REPRESENTATION OR TERM TO THE EXTENT TO WHICH THE SAME CANNOT OR MAY NOT BE EXCLUDED OR LIMITED BY LAW APPLICABLE TO YOU IN YOUR JURISDICTION, SHANDA AND ITS SUPPLIERS MAKE NO WARRANTIES CONDITIONS, REPRESENTATIONS, OR TERMS (EXPRESS OR IMPLIED WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE OR OTHERWISE) AS TO ANY MATTER INCLUDING WITHOUT LIMITATION NONINFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, INTEGRATION, SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.

5. CONSEQUENTIAL DAMAGES WAIVER; LIMITATION OF LIABILITY. IN NO EVENT WILL SHANDA, ITS SUPPLIERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTROLLED OR CONTROLLING ENTITIES, OR DISTRIBUTORS (EACH, A "RELEASED PARTY") BE LIABLE TO YOU FOR ANY DAMAGES, CLAIMS OR COSTS WHATSOEVER OR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL DAMAGES, OR ANY LOST PROFITS OR LOST SAVINGS, EVEN IF A RELEASED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIMS OR COSTS OR FOR ANY CLAIM BY ANY THIRD PARTY. THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION. NOTHING CONTAINED IN THIS AGREEMENT LIMITS A RELEASED PARTY'S LIABILITY TO YOU IN THE EVENT OF DEATH OR PERSONAL INJURY RESULTING FROM A RELEASED PARTY'S NEGLIGENCE OR FOR THE TORT OF DECEIT (FRAUD). SHANDA IS ACTING ON BEHALF OF ITS SUPPLIERS FOR THE PURPOSE OF DISCLAIMING, EXCLUDING AND/OR LIMITING OBLIGATIONS, WARRANTIES AND LIABILITY AS PROVIDED IN THIS AGREEMENT, BUT IN NO OTHER RESPECTS AND FOR NO OTHER PURPOSE.

6. Term and Termination. The term of this Agreement commences upon your installation of the Software and continues until terminated. You may terminate the Agreement at any time by (i) permanently destroying all copies of the Software in your possession or control; (ii) removing the Software from your hard drive; and (iii) notifying Shanda of your intention to terminate this Agreement. Without prejudice to any other rights, Shanda may terminate this Agreement at any time for any reason or no reason; provided the Shanda, in the case of a termination for convenience, refunds or otherwise credits to you pre-paid amounts or other compensation that the Shanda has received from you, but not yet earned, as of the termination for convenience. In such event, you must immediately and permanently destroy all copies of the Software in your possession and control and remove the Software from your hard drive. Upon termination of this Agreement for any reason, all licenses granted herein shall immediately terminate.